Shipping policy
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Setting up policies in Shopify
Let me check what we were working on with your policies.
No recent conversations about policies came up. Based on your current page, here's what still needs to be set up:
- Return and refund policy — not set (template available)
- Privacy policy — automated ✅
- Terms of service — not set (template available)
- Shipping policy — not set (no template)
- Contact information — required, needs to be filled in
- Legal notice — not set (no template)
Which one would you like to tackle first? I'd suggest starting with the Return and refund policy since it has a template ready to go and is one of the most important for customer trust.
Great, contact information is checked off! Next up, let's knock out the Return and refund policy — it has a template ready to insert. Want me to open it for you?
A Terms of Service (ToS) is a legal agreement between you and your customers that outlines the rules for using your store. It typically covers:
- Purchases & payments — how orders are processed and charged
- Refunds & returns — reference to your refund policy
- Intellectual property — ownership of your content/brand
- Liability limitations — what you're not responsible for
- Governing law — which jurisdiction's laws apply
Shopify has a template you can insert as a starting point — it's generic but covers the basics. Since you sell natural/organic personal care products in the US, you'd want to review it and customize any product-specific claims (e.g., no medical claims on your conditioners/skincare).
Want me to insert the template so you can review and edit it?
Terms of Service is done! Now you're on Shipping policy — there's no template for this one, so you'll need to write it yourself.
Key things to include for your store:
- Processing time — how long before orders ship (e.g., 1-2 business days)
- Shipping carriers & methods — USPS, UPS, FedEx, etc.
- Estimated delivery times — standard vs. expedited
- Shipping rates — flat rate, free shipping threshold, etc.
- International shipping — if/where you ship outside the US
- Order tracking — how customers can track their package
Want me to draft a shipping policy for you based on your store's setup?
Got it! So the remaining policies still needed are:
- Return and refund policy — template available
- Shipping policy — no template, needs custom copy
- Legal notice — no template
Want me to draft the Shipping policy first since you're already on it? Just share a few details:
- How long does it take you to process/ship orders?
- Do you offer free shipping (and at what threshold)?
- Do you ship internationally?
Here are all three drafts — copy/paste each into the corresponding field:
📦 Shipping Policy
At Tate's The Natural Miracle Conditioner, we strive to get your order to you as quickly as possible.
Processing Time Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Shipping rates are calculated at checkout based on your location and selected shipping method. We offer standard and expedited shipping options via USPS, UPS, or FedEx.
Domestic Shipping (US) Most domestic orders arrive within 3–7 business days after shipment, depending on your location and chosen shipping method.
International Shipping We currently ship to select international destinations. International delivery times vary by country and may be subject to customs delays. Any applicable duties, taxes, or customs fees are the responsibility of the customer.
Order Tracking Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your delivery status.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at [your email] within 7 days of the expected delivery date and we will work to resolve the issue promptly.